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PharmaBells

Help centre

How to use PharmaBells

Short, task-by-task guides for the web console and the mobile app, with screenshots from a real pharmacy. Each page says what it is for, the steps, what to check afterwards and the mistakes people usually make.

Getting started

Set up your pharmacy, stores, staff and licences.

  1. What PharmaBells is and who sees whatThe web console, the mobile app, and what each role in your pharmacy can do.Web & app
  2. Create your pharmacy accountSign up, verify your email, accept the terms and start the free trial.Web
  3. Sign in and stay safeSigning in on the web and the app, forgotten passwords, the terms popup, sessions and signing out everywhere.Web & app
  4. Set up your pharmacyCompany profile, logo and signature for invoices, stores, opening hours, and the defaults that decide how billing behaves.Web
  5. Add staff and choose their rolesCreate logins for your team, give them the right role and stores, deactivate someone who leaves, and build custom roles.Web
  6. Licences and documents with expiry remindersKeep drug licences, GST registration, FSSAI and pharmacist registrations in one place, attach scans, and get reminded before they expire.Web & app

At the counter

Billing, payments, invoices and returns, every day.

  1. Bill a customerSearch or scan, add items, set quantity and discount, attach the customer and the prescription details the law asks for.Web & app
  2. Take paymentsCash, UPI, card, split payments, credit on a customer's account, wallet, and giving change.Web & app
  3. Hold, resume and cancel a billPark a bill while the customer fetches money, pick it up again, and what cancelling does to stock.Web & app
  4. Print, share and email an invoiceOpen any bill, print or download the GST tax invoice, send it on WhatsApp with a link, or email it to the customer.Web & app
  5. Returns and refundsTake items back against an invoice, refund in cash or as a credit note, and what happens to stock.Web & app
  6. Billing when stock shows zero, and substitutesWhat the counter does when an item is out of stock, how to offer the same salt from another brand, and the setting that allows negative stock.Web & app

Stock

Medicines, batches, expiry, purchases and transfers.

  1. Medicines, categories and manufacturersAdd a medicine by hand, from the catalogue or by CSV import; set prices, GST and schedule; keep categories and manufacturers tidy.Web & app
  2. Stock, batches and expiryWhat the Inventory page shows, how batches work, the expiry worklist, stock due back to suppliers, and low-stock alerts.Web & app
  3. Suppliers, purchase orders and receiving deliveriesSet up suppliers, raise a purchase order, receive the delivery batch by batch on the web or the phone, and record supplier payments.Web & app
  4. Stock transfers and adjustmentsMove stock between your stores, and correct quantities after a count, breakage or expiry write-off.Web

Customers & money

Customers, credit, expenses and reports.

  1. Customers, loyalty and creditCustomer profiles and purchase history, loyalty points, credit limits for regulars, doctors and institutions, and collecting dues.Web & app
  2. ExpensesRecord rent, bills, salaries and other money going out; approve and mark them paid; see them in profit reports.Web & app
  3. Reports and GSTSales, profit, top products, payment methods, the GST summary for filing, the Schedule H1/X register, and exporting to Excel.Web & app

Your account

Notifications, subscription, data and security.

  1. Notifications and preferencesWhat the bell tells you, which alerts go by email or push, and how to switch them on or off.Web & app
  2. Plans, subscription and invoicesWhat the trial includes, how to subscribe, what happens at renewal, and where your tax invoices are.Web
  3. Your data: export, delete a user, close the accountDownload everything you own, remove a staff member's personal details, and close the pharmacy account with the 90-day window.Web & app

Mobile app

Android and iPhone: install, offline billing, camera scans.

  1. Install the mobile app and sign inGet PharmaBells on Android or iPhone, sign in with your usual login, allow notifications, and set up fingerprint or face unlock.App
  2. Using the app day to day: offline billing, camera scans, attendanceWhat happens when the network drops mid-bill, photographing licences, checking the team in, and the few things that stay on the web.App

Help

Questions, error messages and who to contact.

  1. Questions, error messages and supportThe questions we are asked most, what the common error messages mean, and how to reach support or the Grievance Officer.Web & app

Can’t find it? Write to akhil.cyberbells@gmail.com.