Questions, error messages and support

Questions

Can two people bill at the same time? Yes. Each counter signs in as its own user, on the web or the app. Stock is reserved per bill the moment it completes, so two counters cannot sell the last strip twice.

Can I use my own invoice numbers? The format is fixed (INV/STORE/2026-27/000123) because GST needs a continuous series per store per financial year. The store code is yours to choose before the first bill.

Is MRP inclusive of GST? Yes. Enter the MRP printed on the pack; the invoice extracts the tax from it.

Can I bill a medicine I have not entered? Add it first (Medicines → Add from catalogue takes under a minute). If you bill from the shelf before purchases are entered, switch on Allow billing without stock and enter the purchase the same day.

Does the app work without internet? Billing does; the bills sync when the connection returns. Stock lookups and reports need a connection.

How do I move from another software? Export your medicine list and customers as CSV from the old system, map the columns to our templates (Medicines → Import, Customers → Import) and upload. Opening stock is entered as a purchase named Opening stock. Support will do the first import with you.

Who can see the profit? Only roles with the reports permission: owner, store manager, accountant. Cashiers and pharmacists see sales, not margin, unless you build a custom role.

Error messages

Message	Meaning	What to do
Please correct the highlighted fields	A field on the form is invalid; it is marked red with the reason	Fix the field; the message names it on the counter
This Idempotency-Key was already used	The same bill was submitted twice	Nothing is duplicated; check Sales, then continue
Your session has ended	Signed out elsewhere, password changed, or 30 days of inactivity	Sign in again
Insufficient stock	The quantity is more than the store has	Reduce it, or switch on billing without stock
Credit limit exceeded	The customer's dues plus this bill cross their limit	Collect dues or raise the limit on their profile
Subscription inactive	The plan has ended; the account is read-only	Renew under Billing
Schedule X medicine needs a licence	No Schedule X licence is on file	Add it under Settings → Documents
Only a company administrator can do this	The action needs the owner role	Ask the owner

Support

• Email: akhil.cyberbells@gmail.com
• Phone: +91 99158 65939, Mon–Sat 10am–7pm IST
• In the web app: Support in the sidebar opens a ticket with screenshots.

Grievance Officer

For complaints about the service or your data, under the IT Act and the DPDP Act: Akhil Kumar, akhil.cyberbells@gmail.com, +91 75600 29425, Cyberbells ITES Services Pvt Ltd, SCO 11, Industrial Area Phase II, Chandigarh 160002. Complaints are acknowledged within 48 hours and resolved within 30 days.